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Job Description
Join our remote team as an Online Travel Support Agent. You'll provide technical support and assistance to clients using our online travel platforms and services.
Key Responsibilities
- Provide technical support for online travel platforms
- Assist clients with booking issues and technical problems
- Handle live chat and email support requests
- Guide clients through online booking processes
- Escalate complex issues to appropriate departments
- Maintain knowledge base and support documentation
Requirements
- 1-2 years of customer support experience
- Strong technical and problem-solving skills
- Excellent written communication skills
- Experience with online platforms and booking systems
- Reliable internet connection and home office setup
- Fluent in English (additional languages a plus)
Benefits
- Competitive salary with performance bonuses
- Work from home flexibility
- Travel industry discounts and familiarization trips
- Professional development opportunities
- Health insurance and retirement benefits